Course terms & conditions

Last updated: 27 July 2026

These terms apply when you enrol on an accredited course with PharmProfessionals Education & Training Specialists Ltd (“PPets”, “we”, “us”), registered in England & Wales, company number 14852008. They cover our Open Awards accredited qualifications, including the Level 2 Technical Occupational Entry in the Principles and Practice for Pharmacy Support Staff (Certificate) and the Level 3 Technical Occupational Entry in the Principles and Practice for Pharmacy Technicians (Diploma).

We’ve written these in plain English. Nothing in them takes away rights you have by law as a consumer. If anything is unclear, email admin@ppets.co.uk before you apply.

1. How your contract with us is formed

1. Submitting an application through our website is not a contract — it’s a request to enrol.
2. We’ll review your application and invite suitable applicants to a short admission interview (usually online). If successful, we’ll send you an offer by email setting out your course, fees, and start date.
3. A binding contract forms when you accept our offer and we confirm receipt of your deposit (see section 3).
4. We may decline an application, or withdraw an offer, if entry requirements aren’t met or if information provided is materially inaccurate.

2. Entry requirements and your information

• You must meet the entry requirements listed on the relevant course page, including GCSE (or equivalent) requirements and, for both courses, a UK pharmacy placement with enough weekly hours and a named workplace supervisor. If you don’t have a placement when you apply, you may still apply and we will discuss options with you — but we cannot guarantee we will find you one, and your place cannot be confirmed until a suitable placement is in place.
• You confirm that the information and documents in your application (including qualification certificates) are accurate and genuine. Providing false information may lead to withdrawal from the course without refund and, where relevant, notification to the awarding body.
• If you have no pharmacy experience at all, our Get Into Pharmacy course is usually the better starting point — we’ll advise you at interview.

3. Fees, deposit, and payment

• Each course has a published fee, shown on the course page and confirmed in your offer letter. The fee is payable by instalments, with no interest and no charges added for spreading the cost. Current fees are introductory prices for our first intake and will rise for later cohorts. The fee shown when you enrol is honoured for your whole course — we will not increase it part-way through.
• A deposit secures your place and counts towards your total course fee: £200 for the Level 2 Certificate, £500 for the Level 3 Diploma.
• You may pay the balance by an instalment plan agreed with us in writing (12 or fewer instalments over no more than 12 months), or pay in full before your start date and receive a 5% discount on the course fee. Your schedule and total payable are set out in your offer letter before you commit.
• If an instalment is missed, we’ll contact you to sort it out. We may pause your access to teaching, assessment, and certification until payments are up to date. Certificates are only requested from the awarding body once fees are paid in full.
• Where a third party (for example, your employer) is paying, you remain responsible for fees if they don’t pay.
• Some charges aren’t included in the course fee and only arise in specific situations:
  • Cancelling a booked workplace observation with less than 72 hours’ notice: £150 (plus the assessor’s travel costs if cancelled on the day).
  • Resubmitting an assessment task: £12 per task.
  • Extending your course because required records weren’t submitted on time: £300 per three-month extension.
  • Any bank or transfer charges on your payments are your responsibility.
• Valid refunds are processed within 28 working days.

4. Your right to cancel (14-day cooling-off period)

• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel for any reason within 14 days of the day the contract forms (see section 1). To cancel, email admin@ppets.co.uk with a clear statement that you wish to cancel — no special form is needed.
• If you cancel within the 14 days, we’ll refund everything you’ve paid within 14 days of your cancellation, using your original payment method.
• If you ask us in writing to start the course within the cooling-off period and then cancel, we may deduct a proportionate amount for what has already been delivered (for example, teaching sessions attended and any awarding body registration made at your request).

5. Withdrawing after the cooling-off period

• If you withdraw after your statutory cancellation period has ended, you remain liable for the fees relating to teaching, assessment, and services delivered up to your withdrawal, together with any costs we can’t recover (including awarding body registration fees once you’ve been registered with Open Awards). Anything you’ve paid beyond that will be refunded; any shortfall remains payable.
• Your deposit: fully refundable if you don’t start the course; refundable less a £50 administrative fee if you cancel after the course has started; non-refundable more than two weeks after the course start date. Where your statutory cooling-off rights (section 4) apply, they take precedence.
• As an alternative to withdrawing, we may, at our discretion, offer a transfer to a later cohort or a pause in your studies. Email admin@ppets.co.uk and we’ll talk it through.

6. If you lose your pharmacy role during the course

• Both courses require you to be working in a pharmacy, so losing your role affects your ability to complete work-based evidence.
• If this happens, tell us as soon as you can. We’ll pause your course for up to 3 months while you find a new pharmacy role, at no extra cost.
• If you haven’t found a suitable role within 3 months, we’ll discuss your options — a further pause at our discretion, a transfer to a later cohort, or withdrawal under section 5.

7. What we commit to

• Delivering the course as described on the course page and in your offer letter, taught by experienced pharmacy professionals.
• Assessment and internal quality assurance in line with the requirements of Open Awards, who externally verify the qualification.
• Reasonable adjustments for learners with disabilities or additional needs — tell us what you need at application or any point during the course.
• Occasionally we may need to reschedule a session or replace a tutor. We’ll give you as much notice as we can, and rescheduling doesn’t extend or reduce your fees.
• If we cancel your course entirely before you complete it (other than for your breach of these terms), we’ll refund the fees for the part of the course not delivered.

8. What we ask of you

• Attend the weekly live online class (Mondays 7pm for Level 2, Thursdays 7pm for Level 3). Attendance is expected as a core part of the course. Tell us in advance if you can’t make a session and we’ll help you catch up; persistent non-attendance without contact may lead to withdrawal under section 8.
• Engage with the rest of the course: complete work on time and build your work-based evidence with your workplace supervisor.
• Make sure your employer and workplace supervisor support your enrolment and understand what’s involved.
• Treat tutors and fellow learners professionally. Serious or repeated misconduct, or academic malpractice (such as plagiarism or falsifying evidence), may lead to withdrawal from the course without refund, following our malpractice procedure.
• Keep your contact details up to date and stay in regular contact — if you don’t engage with your tutor, assessor, or IQA for more than 56 days, you may be withdrawn from the course.

9. Qualifications and professional registration

• Certificates are awarded by Open Awards on successful completion of all required units and payment of fees in full.
• Completing the Level 3 Diploma makes you eligible to apply for registration as a pharmacy technician with the General Pharmaceutical Council (GPhC). Registration decisions rest with the GPhC, and we can’t guarantee registration or employment outcomes.

10. Complaints and appeals

• If something’s not right, email admin@ppets.co.uk. We aim to acknowledge complaints within 5 working days and resolve them within 20.
• Assessment decisions can be appealed through our internal appeals process. If you remain unhappy after that, you can escalate to Open Awards under their appeals procedure.

11. Course materials

Course materials we provide are for your personal study only. Please don’t copy, share, or resell them — they remain the intellectual property of PPets or our licensors.

12. Our liability

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be excluded by law.
• Otherwise, our total liability to you in connection with your course is limited to the fees you’ve paid us, and we’re not liable for losses that weren’t reasonably foreseeable when the contract formed.

13. Your personal data

How we handle your application and learner data — including any qualification certificates you send us — is explained in our privacy notice.

14. General

• These terms and your offer letter are the whole agreement between us for your course.
• If any part of these terms is found unenforceable, the rest still applies.
• These terms are governed by the law of England and Wales, and disputes can be dealt with by the courts of England and Wales (or your local courts if you live in Scotland or Northern Ireland).
• Your statutory consumer rights are not affected by anything in these terms.

15. Contact us

PharmProfessionals Education & Training Specialists Ltd, registered in England & Wales, company number 14852008.
Email: admin@ppets.co.uk · Website: ppets.co.uk